FAQ

ORDERING

1). How do I order?

Click on Add to Cart and select the item that you want to purchase. When you are ready to checkout, click on the shopping bag/cart icon on top right-hand-side and you can proceed to our payment page.

2). Must I register as a member in order to make a purchase?

No necessary ,you can purchase item as a Guest. But by registering your data allows us to ensure your order accordingly and give you better support with up to to with new promotions .

Future purchases will be a breeze since we will have all of your necessary information in record.

3). Can I amend my order after I have made payment?

You may contact us at Live Chat within 12 hours of payment to make an amendment to your order and we will endeavor to meet your request to the best of our ability. However, do understand that we aim to fulfill and deliver our orders promptly. Nonetheless, if an order has already been processed, you are not allow to amend it anymore.

4). Can I track my order status?

Yes, you can track your order by going to the Order Status page and entering your  order ID or Billing Email ID or you can directly email to us order@mabelbeau.com and our team will support you.

 5). Can I cancel my order?

Unfortunately, once you’ve submitted your order it is not possible to cancel it. If you change your mind please refer to our Returns Policy for information on ‘How to Return’.

 

PAYMENT

6). How I want to make payment?

We accept the following payment Method: PayPal,Telegraphic Transfer ( TT) ,Western Union, Cheque ,Cash Deposit to Company Bank Ac,CoD and Visa/Master Card.

* CoD: Cash on Delivery is available only in Selangor/Kuala Lumpur Area.

pay

7). How long do I have to make payment after I checkout?

We abide strictly 1 day deadline. Orders will be cancelled if you do not update us with your payment details within 2 days. You can resubmit a new order if you are not able to perform the transfer within 2 days.

 

DELIVERY

8). What are the types of delivery services that you provide?

We aim to get your order to you within 3 working days from the date your order was shipped. For items which we need to source from our suppliers, the delivery lead time ranges from 7-14 working days. On a daily basis, our friendly courier partners strive to make deliveries happen between 12pm – 6pm, so do look out for them!

 2). How do I check if my order has been shipped out?

You can check the status of your orders through your email.

3). I have not received my order. What should I do?

Our delivery times are based on the number of working days (Monday – Friday) you should expect to receive your delivery . If your order has been shipped out and it has not arrived in the estimated delivery time as stated below, please contact us at live chat or email us  order@mabelbeau.com

 4). How many days for Estimated Delivery  time?

Our estimated delivery time is 7-12 working days from receipt of payment.

  • Bank Account Number
  • Branch Address
  • IFSC Code
How long will it take me to receive the refund for my return?

We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders,  refunds can either be made in the form of mabelbeau that can be used for your future purchase on mabelbeau.com or can be in the form of an NEFT transfer to your bank account.

If I am not satisfied with quality of the product, can I return it?

Certainly! mabelbeau has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.